Jive Overview: Features, Costs and Integrations

Written by Freya

1st July 2019

Jive is Aurea’s enterprise collaboration offering and social intranet solution. Often considered an Enterprise Social Network (ESN), Jive has become a stronghold in many large enterprise organisations as part of their digital workplace efforts. It provides an all-in solution to connect teams, give them a place to work and create together and find the information they need to do get their work done. We so often hear, what can Jive be used for? How can it work for me and what can I do with it?

Jive-n: The future

Jive-n, the internal offering, focusses around the 3 pillars; People, Content and Places. Jive-x, the external customer community offering, was sold to Lithium in late 2017 as part of the Aurea acquisition of Jive Software. This has allowed Aurea to focus on the Jive-n product and start to make some key changes to their long-term customer’s niggles. Over the next year, Jive has promised change, one their customers have been waiting for, detailed out in a series of blogs by Aurea CEO, Scott Brighton.

At Aurea experience, in December 2018, Jive announced their new ‘people graph’ technology which claims to “extract sophisticated relationship intelligence within organizations to power enterprise communities centered around people”. No word yet on how this will change the face of the enterprise social network, but one to keep an eye on.

Jive as a collaboration tool

One of Jive’s main strength is the way in which people can interact with content and work together on it. Through a mixture of ‘Places’ and ‘Content’ types, Jive is perfect for team collaboration and project management. Jive’s native ‘Document’ functionality allows for wiki style creation, and the ‘File’ option allows Excel, Word and PowerPoint files to be shared quickly and easily with the right groups of people. Jive is centred around an ‘Activity Feed’ that tracks updates to existing content, comments and conversations, as well as new content being added, and pulls them all into one page.

‘Places’ organise content inside Jive, there are 3 different types of Places; Spaces, Groups and Projects. Spaces are high-level groups, usually restricted to Admin creation. These allow for a hierarchy to be put in place, perfect for Intranet style pages. Groups are more collaborative and can be created by most users, allowing people to work together in departments or teams to achieve a common goal. Within these groups, work can then be spilt out into Projects to allow for time-sensitive goals to be achieved. These also apply a sub-structure to the groups, which isn’t usually achievable with social tech, but doesn’t add a layer of complexity and confusion to the platform.

Jive as a social intranet

Jive’s different Place types make it a great option as a “Social Intranet” due to the high levels of customisation, different content types and user permission sets. As a formal intranet, Jive can house HR information in contained groups, allow Internal Communications to share updates and the latest news straight to the right people through the activity feed, alongside executive engagement through videos and blogs.

As a more informal intranet, departments and teams can create their own internal facing pages using Jives drag and drop ‘Tiles’ in Places, decentralising communications and allowing departments to take control of the information their people receive. This can be both a positive and a negative. Having clear processes in place, guidelines and a community manager can make sure 17 different “wellbeing” groups don’t pop up.

Jive Analytics

Unlike other ESN products, Jive offers a comprehensive analytics package that sits right inside the platform, is easy to interpret, and (a winner for me) export to other sources. The analytics sit at Community Overview level, allowing community managers to track the overall health of their community. Group Analytics allow owners to take control of their own place and use the insights to make changes. Content analytics allows every person who is creating content to see how successful their content is and areas they can improve.

Jive Integrations and Add-ons

The platform has a strong list of integrations that support Jive as a central work “hub” for your organisation. Microsoft Office connectors allow you to edit and upload content to Jive straight from your office suite. Key Integrations with Google and Gmail products allow you to be productive on the go. Most importantly, Jive allows you to choose where your content is stored supported by key integrations with the major enterprise players such as Box, SharePoint and Dropbox. And if collaboration is a focus, connecting with real-time communications is easy with connectors for Webex, Jabber and Skype for Business to launch calls and chats from groups and contact cards.

Some of these integrations fall just short of being excellent and changing the way you work. The Salesforce connector is very basic, especially when we are talking about customer information. Of course, a little development can go a long way to create your own tiles and apps for Jive if you want to invest in the platform in that way.

Jive-n Pricing: How much does Jive Cost?

Each company should contact Jive directly for an individual quote for their company. What we do know is that Jive has moved away from their 3 different packages to support each company’s needs: Select, Premier and Premier+. Now aligned with Aurea’s “Prime” style package; giving you access to the full suite of Aurea products, whether you need them or not.

Additional extras may cost a little more, including custom URLs, custom development of Places and integrations, so that should also be considered when thinking about the budget. You’ll also want to think about who will manage the platform. As well as technical support, a community manager can help drive user adoption, keep information safe and keep use cases alive.

Ready to see what Jive can do for you?

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