Cut through the noise: which headset to choose for work?

Written by Elina

8th January 2020

Who’s typing? Can you mute your line? You sound really far away, you’re breaking up! How often do you hear that in your meetings? Probably very regularly I bet. And what about all those headsets you have for your different devices? At least one for your computer and one for your smartphone. It can be annoying to have to switch from one to the other or even sometimes to find your “mobile” headset when you need it.

With our work lives becoming more and more mobile, and our teams becoming more dispersed, on-line meetings are more common than ever yet we’re often not best equipped with the perfect headset.

Headsets are an undervalued asset

Truth is that headsets are often considered merely as an accessory, even as a fashion statement by some. I’ve heard so many times people just refusing to use the office headset because they look and feel awful!

Too often companies buy large batches of the same headset for convenience and cost. At best, they’ll have checked what device would fit the basic needs of most employees and end up with a “one size fits nearly nobody” option. 

How do I choose a headset?

In general, there are 4 kinds of potential headset users around the office: the conference call power user, the pacer, the globe trotter and the open space users. Each type has its own specific headset needs alongside the obvious ability to hear others and be heard.

  • Conference call power user: spends the entire day on audio and web conferences with their colleagues and customers. It’s important for them to have a headset that is comfortable with on-ear, cushioned ear cuffs. Additionally, it must be light as it will be used all day long.
  • Pacers: Pace when they talk and get distracted when they can’t get up and move around.  Their headset must be wireless with a reasonable range and not fail due to interference. Last but not least, the headset needs to be able to charge quickly.
  • Globe trotters: Can be in or around the office, at home but also on the go or in public places. They usually have a leadership role. They absolutely need a headset that can be used on different systems (Windows, Mac, iPhone or Android), wireless, with noise-cancelling technology and fast charging. Preferably they’d be discreet as the user is often in the company of others when using.
  • Open space users: Generally at their desk, surrounded by a lot of people, which creates a very noisy environment. The ideal headset for this group would be comfortable, light, probably wired and noise cancelling.  

The perfect headset 

In a world where collaboration is at the core of our business day, a good quality headset is more than just a gadget. It can really make the difference between fully engaged meetings vs disruption and wasted time. 

It is definitely worth spending time analysing your people and their work styles. You can then provide them with the most appropriate headset for their specific need. Keep in mind: happy employees are up to 20% more productive than unhappy employees. Making sure your people can maximise their meetings and avoid frustration. It is a big step in the right direction!

Need help selecting the perfect headsets for your digital workplace?  Let’s talk.

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