Delivering game changing levels of adoption for Cisco and their Webex customers

Sei Mani are long standing strategic partners of Cisco, providing services that have delivered game changing results for Cisco customers adopting remote working practices. From creating Cisco’s public facing adoption content for financial services, healthcare and education through to our on demand support services for their clients, we work hand in hand with Cisco in delivering market leading measurable remote working outcomes.

“The Webex platform is leading the market, far beyond voice and video to adding cognitive collaboration and powerful integrations with business workflows – and we have to equally transform our customer’s adoption experiences to ensure they are successful. To do that, we needed a trusted partner with deep industry knowledge and experience delivering true business outcomes – not just collaboration projects and solutions.

Working with Sei Mani has allowed us to achieve game-changing results. They have been a strategic partner in defining our adoption methodology, now widely recognized as industry leading. They collaboratively wrote and designed most of Cisco’s public facing adoption content, and importantly tailored role and industry specific content for healthcare, financial institutions, public services, schools and higher education.

Recently – the world shifted to remote work. Having such targeted adoption content meant that we were able to quickly deliver when our customers needed us most. When the COVID-19 crisis hit – we could quickly assemble support pages with links to everything our customers need to jump start their remote working programs in these times of lockdown.

The additional adoption content we created has been viewed over a million times already, and we’ve received incredible feedback and thanks from customers in every industry. I can’t imagine how we would have scaled so rapidly, to such an unprecedented amount of new users and customers in such a short space of time. It’s incredible to be a part of a historic time in our industry and our ability to react is thanks to Sei Mani’s adoption expertise and tireless support of Cisco’s efforts.

I’d consider them a gold standard in planning, on-boarding, overcoming adoption challenges and delivering ongoing user adoption for our customers and partners.”

HEIDI RHODES
DIGITAL EXPERIENCE TRANSFORMATION, CISCO

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